MrWest Customer Support Services
Our support team is available 24/7 to assist you with any questions regarding your account, payments, or the 3,000+ games we host. Whether you are reaching out via live chat or email, we are here to ensure your experience remains focused on fun. We also provide dedicated tools to help you manage your gaming habits.
How to Reach Us
For immediate assistance, please use our 24/7 live chat service. For more complex inquiries or to send account documentation, you can contact our support team via email. Before reaching out, ensure you have your account details ready to help us provide you with the fastest possible service regarding your balance or transactions.
- 24/7 live chat availability
- Email support for detailed queries
- Professional and informative service
Responsible Gambling Tools
We encourage all players to enjoy our games responsibly. To help you maintain control, we offer specific tools including deposit limits and a Cooling Off period. You can set these limits at any time to manage your budget effectively. If you feel you need a break, our Cooling Off feature is readily available.
- Customizable deposit limits
- Cooling Off period available
- 18+ age verification enforced
Account and Security
Operated by Upscale Entertainment Ltd. from Anjouan, we prioritise your security through SSL encryption. If you have questions about our withdrawal limits of £17,000 per month or the minimum withdrawal of £170, our support team can clarify these policies. We are here to ensure every player understands our terms and conditions.
- SSL encryption for data protection
- Monthly withdrawal limit of £17,000
- Minimum withdrawal of £170
How support works at MrWest
Our support team is available 24/7 to assist you with any questions or issues. You can reach us at any time through our live chat or by sending an email to our help desk. We are committed to providing quick and professional assistance to ensure you continue enjoying your favourite games without any unnecessary interruptions.
Whether you need help with your account details, password resets, or information on bonuses, our team is ready to guide you. If you have forgotten your password, simply use the login button to trigger a reset link via email. We ensure that all inquiries are handled with care and attention to your specific needs.